Legal Document

Privacy Policy

Last updated: May 2025 · Effective from: January 1, 2025

The Good Vets is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information and your pet's health data.

1. Who We Are

The Good Vets is a preventive pet healthcare subscription service based in Moradabad, Uttar Pradesh, India. We operate a platform that coordinates veterinary appointments, sends health reminders, and maintains digital health records for enrolled pets.

For any privacy-related queries, contact us at: care.thegoodvets@gmail.com

2. Information We Collect

When you register with The Good Vets, we collect:

Owner Information: Full name, WhatsApp number, phone number, and email address
Pet Information: Pet name, species, breed, age, gender, and vaccination status
Health Data: Medical notes, special conditions, allergies, or any health history you voluntarily share
Communication Preferences: Your preferred reminder channels (WhatsApp, call, email)

3. How We Use Your Information

To send timely WhatsApp reminders for vaccinations, deworming, and checkups
To maintain your pet's digital health record
To coordinate appointments with our partner veterinary clinics
To create a personalized preventive care calendar for your pet
To improve our services and respond to your support queries

4. Data Sharing

We do not sell, rent, or trade your personal information. We share your data only with:

Partner Vet Clinics: Minimal pet health information necessary for your appointments
Service Providers: Third-party tools that help us operate (e.g., Google Workspace for data storage)

All partners are bound by confidentiality obligations and may not use your data for any other purpose.

5. Data Security

Your data is stored securely using Google's infrastructure, which follows industry-standard security protocols. We use encrypted connections (HTTPS) for all data transmission. Access to your data is restricted to authorized The Good Vets staff only.

6. Data Retention

We retain your data for as long as your pet is enrolled with The Good Vets, plus a reasonable period afterward for legal compliance. You may request deletion at any time.

7. Your Rights

Access: Request a copy of all data we hold about you
Correction: Ask us to correct any inaccurate information
Deletion: Request complete deletion of your data from our systems
Opt-out: Unsubscribe from reminders at any time by messaging us on WhatsApp

To exercise any of these rights, email us at care.thegoodvets@gmail.com or WhatsApp us at +91 96276 41987.

8. Cookies

Our website does not use tracking cookies or third-party analytics. We may use essential session cookies to maintain form state during registration.

9. Children's Privacy

Our services are directed at adult pet owners (18+). We do not knowingly collect data from minors. If you believe a minor has submitted data, contact us immediately for removal.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users via WhatsApp or email of any significant changes. Continued use of our services after changes constitutes acceptance.

11. Contact Us

For any questions about this Privacy Policy:

Email: care.thegoodvets@gmail.com
WhatsApp: +91 96276 41987
Address: Moradabad, Uttar Pradesh, India